Cancellation & Refund Policy
At aviatronix-in, we aim to provide a smooth and enjoyable experience for all users. However, we understand that there may be times when you need to cancel your participation or request a refund. Below are the terms and conditions regarding cancellations and refunds.
1. User-Initiated Cancellations
Before Contest Start: You can cancel your entry into any contest before it begins, as long as it falls within the cancellation window displayed on the contest page. Upon cancellation, the entry fee will be credited back to your account.
After Contest Start: Once a contest has started, cancellations are not permitted, and entry fees are non-refundable since the outcome depends on live player performance.
2. Cancellations by aviatronix-in
Insufficient Participation: If a contest fails to meet the required number of participants, aviatronix-in reserves the right to cancel it. In such cases, all entry fees will be refunded to participants.
Technical Issues: If a contest is canceled due to technical difficulties, server issues, or other unexpected events, aviatronix-in will issue refunds to participants.
Rule Violations: If a contest is canceled due to violations of rules or our Fair Play Guidelines, those responsible may forfeit their eligibility for a refund.
3. Refund Policy
Eligibility for Refunds: Refunds may be issued under the following circumstances:
- The contest is canceled by aviatronix-in.
- You cancel your entry before the contest starts.
- A billing or payment processing error occurs.
Refund Process: Refunds will be credited to your aviatronix-in account balance, which can be used for future contests or withdrawn in accordance with our withdrawal policy.
Non-Refundable Situations: Refunds will not be provided under the following circumstances:
- Disqualification due to rule violations.
- Losses due to player performance during the contest.
- Refund requests submitted after the contest has started or ended.
4. Withdrawal of Account Balance
Requesting a Withdrawal: You can request a withdrawal of your account balance at any time, provided you meet the platform’s minimum withdrawal amount.
Processing Time: Withdrawal requests are typically processed within 3-5 business days.
Fees: A small processing fee may apply to withdrawals, which will be displayed during the withdrawal process.
5. How to Request a Cancellation or Refund
Contact Support: To request a cancellation or refund, please contact our support team at [your contact email]. Provide your account details, contest information, and the reason for your request.
Review Process: Our support team will review your request and respond within 24-48 hours.
6. Policy Updates
aviatronix-in reserves the right to modify this Cancellation & Refund Policy at any time. Any changes will be posted here, so we encourage you to review the policy regularly.
7. Contact Us
If you have any questions or concerns regarding this Cancellation & Refund Policy, feel free to contact us at [email protected].